In the News: Last Call for New Water Meter Installation

Source: PANow (November 26, 2019)

Written by: Alison Sandstrom

With 75 per cent of installations complete, the City of Prince Albert is asking residents who do not yet have a new water meter to get in touch.

“We have reached the point in the process where people are getting harder to reach,” Director of Finance Cheryl Tkachuk said in a media release.

“We want to offer a last call to the community to book their appointment before we move towards enforcement options.”

Of the more than 11,000 new meters that need to be installed, the city said 2,800 remain to be completed.

“Our contractor, ICONIX, will be calling the remaining owners one-by-one and knocking on doors to try and get in touch with property owners,” Tkachuk said.

According to the media release at least four attempts to will be made to contact property owners. After that, water could be shut off.

At a Thursday budget meeting, Tkachuk said the city plans to switch over to monthly billing in January, meaning residents could receive their first bill under the new system in February.

It is believed that monthly bills will be easier for consumers to pay, as opposed the current three-month billing cycle. The new meters also allow for more timely readings, leak detection and the ability to monitor usage through an online app.

Nearly $100,000 was budgeted for administrative fees associated with the new meters and monthly billing in the 2021 utility budget, $25,000 of which was for the increase in postage.

The city is asking those without an installation appointment to make one by Dec. 9.

In the News: Last Call to Book New Water Meter Installation

Source: Prince Albert Daily Herald (November 25, 2019)

Written by: Peter Lozinski

The city is issuing one last call to residents and businesses to install new smart meters.

The city-wide installation began earlier this year, and now, only 2,800 of the 11,000 installations remain. Properties that have not made an appointment are encouraged to do so no later than Dec. 9.

“We have reached the point in the process where people are getting harder to reach,” said Cheryl Tkachuk, director of Financial Services for the City of Prince Albert in a press release.

“We want to offer a last call to the community to book their appointment before we move toward enforcement options. We would like to implement monthly billing and the sooner we can complete the install project, the sooner monthly billing can become a reality.”

Installing the new meters is not optional. Water meters are owned by the city and any owner, tenant or occupant must allow the city or its agents to read, inspect or replace the meter.

Failing to book an appointment and allow for an installation could result in water being turned off to the property. At least four attempts will be made to contact property owners before any action is taken to turn off the water.

“Our contractor, ICONIX, will be calling the remaining owners one-by-one and knocking on doors to try and get in touch with property owners,” added Tkachuk.

“We want to make sure we’ve done what we can to get people’s attention before we move to enforcement, but it is eventually something that will need to be considered.”

To book an appointment, call 1-855-455-3696 Monday to Friday between 8 a.m. and 7 p.m. or visit https://www.iconixww.com/city-of-prince-albert/schedule-an-appointment/ complete the online form. You will receive an email confirmation of your appointment time within one business day.

The new meters come with new technology allowing for more timely reading, leak detection and the ability to monitor usage through an online app.

The EyeOnWater app is now available for download on the App Store or Google Play Store.

The new meters also allow the city to enable monthly billing and to track water delivered from the plant to identify any leaks or damages to the city’s water system. They can also be read remotely.

Back in March, Mayor Greg Dionne said the new meters will allow the city to crack down on residents and businesses using a bypass valve to avoid paying water bills.

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In the News: New Meters to Save Money

Source: Kelowna Castanet (September 16, 2019)

Written by: Rob Gibson

The City of Kelowna has begun upgrading aging water meters and metering equipment as they move to improve water system infrastructure. The move is meant to enhance water conservation and leak detection and lower operating costs for the utility.

“Our current water meter equipment continues to age and the ability to read the meter requires us to go onto each property,” said Ed Hoppe, Water Quality and Customer Care Supervisor. “Through this pilot launch, we have the opportunity to upgrade water meter equipment in a way that will allow personal, flexible online access to customer water use information and improve the efficiency of our meter reading – all while renewing a vital City Utility asset.”

The pilot project will begin with two hundred properties across the utility.

The evaluation process will ensure the newer equipment works as expected and those candidates chosen for the free upgrade will be contacted by ICONIX Waterworks ahead of the installation.

This new meter system is designed to reduce water loss and ultimately save water and money for residents using the utility's services.

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