Steps We’re Taking to Address COVID-19

 

Monday, March 16, 2020

To Our Valued Customers, Vendors, and Partners:

As ICONIX Waterworks continues to monitor the coronavirus (COVID-19) situation very closely, we want to share the actions we’re taking to keep our branches safe and clean for you, our employees, and the community in general. 

We want to assure you that we have already implemented certain protocols in our branches and offices and are closely monitoring for updates so we can make necessary changes with guidance from local and public health agencies and the World Health Organization.

To date, we have:

  • Enhanced our cleaning processes at all ICONIX locations, which includes regularly disinfecting high-traffic areas and surfaces such as sales counters, product displays, and door handles.
  • Increased accessibility of hand sanitizers for customers and employees.
  • Suspended our complimentary in-store services as a precautionary measure, and for the welfare and safety of our customers and employees (i.e. coffee and donuts).
  • Formed an internal committee to field questions and provide employees with updates as the situation unfolds.
  • Developed contingency plans for our branches that can quickly and efficiently be put in place depending on the needs of the community.
  • Ensured our employees have the information they need to stay healthy, to stay home if they are feeling sick, or to work from home, wherever possible. 
  • Placed restrictions on business travel and have strongly advised employees to avoid personal travel outside of their country.
  • Requested employees who have traveled outside of the country to self-isolate for 14 days.
  • Developed guidelines for Customers, Vendors, and Partners to follow prior to and while visiting ICONIX sites or projects.

The health and safety of our customers, partners, and employees is and always will be our top priority, and we will continue to take the necessary steps to ensure we are doing our part to keep the community healthy. 

If you have any questions or concerns, speak to our Branch Manager or contact us at inquiries@iconixww.com.

We thank you for your support and look forward to continuing to serve you.

Download a PDF of this notice

In the News: Last Call for New Water Meter Installation

Source: PANow (November 26, 2019)

Written by: Alison Sandstrom

With 75 per cent of installations complete, the City of Prince Albert is asking residents who do not yet have a new water meter to get in touch.

“We have reached the point in the process where people are getting harder to reach,” Director of Finance Cheryl Tkachuk said in a media release.

“We want to offer a last call to the community to book their appointment before we move towards enforcement options.”

Of the more than 11,000 new meters that need to be installed, the city said 2,800 remain to be completed.

“Our contractor, ICONIX, will be calling the remaining owners one-by-one and knocking on doors to try and get in touch with property owners,” Tkachuk said.

According to the media release at least four attempts to will be made to contact property owners. After that, water could be shut off.

At a Thursday budget meeting, Tkachuk said the city plans to switch over to monthly billing in January, meaning residents could receive their first bill under the new system in February.

It is believed that monthly bills will be easier for consumers to pay, as opposed the current three-month billing cycle. The new meters also allow for more timely readings, leak detection and the ability to monitor usage through an online app.

Nearly $100,000 was budgeted for administrative fees associated with the new meters and monthly billing in the 2021 utility budget, $25,000 of which was for the increase in postage.

The city is asking those without an installation appointment to make one by Dec. 9.

In the News: Last Call to Book New Water Meter Installation

Source: Prince Albert Daily Herald (November 25, 2019)

Written by: Peter Lozinski

The city is issuing one last call to residents and businesses to install new smart meters.

The city-wide installation began earlier this year, and now, only 2,800 of the 11,000 installations remain. Properties that have not made an appointment are encouraged to do so no later than Dec. 9.

“We have reached the point in the process where people are getting harder to reach,” said Cheryl Tkachuk, director of Financial Services for the City of Prince Albert in a press release.

“We want to offer a last call to the community to book their appointment before we move toward enforcement options. We would like to implement monthly billing and the sooner we can complete the install project, the sooner monthly billing can become a reality.”

Installing the new meters is not optional. Water meters are owned by the city and any owner, tenant or occupant must allow the city or its agents to read, inspect or replace the meter.

Failing to book an appointment and allow for an installation could result in water being turned off to the property. At least four attempts will be made to contact property owners before any action is taken to turn off the water.

“Our contractor, ICONIX, will be calling the remaining owners one-by-one and knocking on doors to try and get in touch with property owners,” added Tkachuk.

“We want to make sure we’ve done what we can to get people’s attention before we move to enforcement, but it is eventually something that will need to be considered.”

To book an appointment, call 1-855-455-3696 Monday to Friday between 8 a.m. and 7 p.m. or visit https://www.iconixww.com/city-of-prince-albert/schedule-an-appointment/ complete the online form. You will receive an email confirmation of your appointment time within one business day.

The new meters come with new technology allowing for more timely reading, leak detection and the ability to monitor usage through an online app.

The EyeOnWater app is now available for download on the App Store or Google Play Store.

The new meters also allow the city to enable monthly billing and to track water delivered from the plant to identify any leaks or damages to the city’s water system. They can also be read remotely.

Back in March, Mayor Greg Dionne said the new meters will allow the city to crack down on residents and businesses using a bypass valve to avoid paying water bills.

21st Annual Golf for Kids Charity Classic Video

November 4, 2019 - Re-live some of the best moments from this year's Golf for Kids Charity Classic, which raised $1 million for the third straight year!

Stay connected

Sign up for email updates

By clicking "Submit", you agree to receive marketing emails from ICONIX Waterworks. You can unsubscribe at any time. 1128 Burdette Street Richmond, BC Canada V6V 2Z3

Copyright © 2020 All Rights Reserved | Privacy Policy | Terms of Use | Accessibility