City of


Frequently Asked Questions

The City of Cambridge has launched a smart water meter project to install or retrofit smart meters in homes throughout the city to improve the efficiency and reliability of the water system. The new smart meters will utilize an advanced metering infrastructure (AMI) system to provide remote meter reading, data analysis and alerts for possible leak or flow problems. This real-time data will help ensure bill accuracy and allows City staff and residents the ability to detect potential issues and avoid unnecessary water costs.

Learn about what to expect with the City of Cambridge Water Meter Replacement Program by clicking the boxes below.


The new water meters will be installed in a section by section basis beginning in October 2019. Meter exchanges will take place: 

• Monday to Friday - 8:00am to 8:00pm 

• Saturday - 9:00am to 5:00pm 

You can schedule an appointment for a time that is convenient for you through the online portal, or by calling us at 1-877-256-4763.

Your new meter will be installed in the same area as your current metering equipment. Every effort will be made to minimize the impact to your home or business. Please ensure the area surrounding your incoming water service and shut-off valve are easily accessible and clear of any obstructions and debris to provide adequate working space (we recommend at least 3 feet of clearance where possible.) 

Yes, in order to complete your meter installation, we will require access to your main shut-off valve. An adult (18+ years old) must be home during the installation to provide access and sign off on completion. 

Inside installations take approximately 30 minutes to one hour depending on the requirements of the particular residence or business. During this time, water is typically unavailable for approximately 10 minutes. 

We encourage you to book a time that is most convenient for you through the online portal, or by calling us at 1-877-256-4763.

No. ICONIX Waterworks has a contract to and install the water meters and the reading equipment device. Every installer is professionally trained to install water meters.

Our installers will speak with you upon completion. Once your meter installation has been completed, please take a minute to let us know how we did at

For 24 hours after installation, it is recommended to check the meter for leaks. If you do not detect any leaks after 24 hours, there are no other maintenance or inspections required. If you detect a problem with your new meter, please call us at 1-877-256-4763.

  1. By phone – call 1-877-256-4763 between 8 am and 5 pm PST Monday to Friday.
  2. Online – visit our online booking portal

We're Committed to Your Safety

If we haven't heard from you, our installers will be going door-to-door to contact you to schedule an appointment. All ICONIX installers will be clearly identified with ICONIX-branded uniforms and photo identification.

If you want to confirm an ICONIX technician is scheduled to be at your residence, do not hesitate to call us at 1-877-256-4763. We will be happy to assist you. 

Schedule an Appointment

Ready to book your appointment? Call us at 1-877-256-4763.

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