Frequently Asked Questions
The Municipality of Strathroy-Caradoc has launched a program to upgrade and replace water meters in every home and business as part of a mandatory program to modernize technology, improve operations, reduce maintenance activities, and enhance customer service to the public.
Learn about what to expect with the Municipality of Strathroy-Caradoc Water Meter Replacement Program by clicking the boxes below.
ICONIX installers are currently in the following areas. Book your appointment today.
- Area 1: Mount Brydges
- Area 2: Strathroy South (South of CNR Line)
- Area 3: Strathroy Northeast (North of CNR Line/East of Highway 81)
- Area 4: Strathroy Northwest (North of CNR Line/West of Highway 81)
The typical life of a water meter is 10 to 20 years. Like most mechanical devices, they eventually need to be replaced. The Municipality currently has approximately 7,200 meters, a portion of which are past their useful life. The Municipality is upgrading and replacing meters as part of a comprehensive program.
The new meters utilize an automated meter reading (AMR) system that offers many operational efficiencies related to the process of reading water meters, minimizing estimated bills, and reducing maintenance, while eliminating the need for a technician to access your property to manually read the meter. The upgraded technology offers many benefits, including enhanced customer service. Access to timely, reliable, and more accurate data will assist the Municipality in serving the public in an efficient manner.
The Municipality is responsible for the cost of the new meters and installation.
The Municipality has hired ICONIX Waterworks to install the new meters.
- Will drive vehicles with the ICONIX name and logo
- Will not ask for any form of payment from customers
- Will be in uniform and carry an ID badge:
Under the Municipal water by-law, it is mandatory to participate in this program as your property or business is connected to the Municipal water service.
The new water meters will be installed beginning in August 2020. Meter exchanges will take place:
• Monday to Friday - 8:00am to 8:00pm
• Saturday - 9:00am to 5:00pm
In the interest of maximizing customer service, the Municipality will permit work to take place on Sundays.
Residents will receive a notification in the mail containing information on how to book an appointment by phone or online. Technicians are completing work one area at a time, and residents are asked not to contact ICONIX until a notice is received.
As technicians move into an area, residents will receive notification in the mail from the Municipality of Strathroy-Caradoc and ICONIX prompting them to book an appointment either online or by telephone. As technicians are doing one area at a time, residents are asked not to contact the provider until a notice is received.
Locate your installation area on a map (PDF 797 kB)
No. ICONIX Waterworks has a contract to install the water meters and the reading equipment devices. Every installer is professionally trained to install water meters.
Yes, in order to complete your meter installation, ICONIX staff will require access to your main shut-off valve. An adult (18+ years old) must be home during the installation to provide access and sign-off on completion.
The upgrade and replacement procedure will require approximately 60 minutes to complete depending on the condition and the complexity of the plumbing. During this time, water may be unavailable.
We encourage you to book a time that is most convenient for you through the online portal, or by calling the telephone hotline, once your introductory letter has been received.
ICONIX installers will speak with you upon completion. Once your meter installation has been completed, please take a minute to let us know how we did at www.surveymonkey.com/r/iww-strathroy-caradoc.
To complete the required work, a technician will require inside access to your premise, water meter and related equipment.
In order to complete your meter installation, ICONIX technicians will require access to your existing water meter and main shut-off valve, which is typically located where the water service comes into your house. Please ensure this area is clear and accessible. Ensure an adult (18+ years old) is available to provide access and sign-off on completion.
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