Thompson-Nicola

Regional District

Frequently Asked Questions

Learn about what to expect with the Thompson-Nicola Regional District Water Metering Program by clicking the boxes below.

Overview

The Thompson-Nicola Regional District (TNRD) is improving water system infrastructure to provide the community with better water conservation and leak detection information, reduce the cost of operation, and ensure fair billing and access to grant funding. One major part of the Water Metering Program is the installation of water meters in all developed properties in the system.

ICONIX Waterworks has been contracted by the TNRD to supply and install the new metering technology for all commercial and residential properties.

For additional information about the TNRD Water Metering Program, visit the TNRD website.

No, it is mandatory to participate in this program as your property is connected to the community water system.

The new meters are equipped with an advanced metering analytics (AMA) system which includes features such as leak detection, backflow monitoring, and remote meter reading.

AMA technology enables communication over a fixed cellular network between the meter, the metering endpoints, and utility system.

Watch a video on how this type of meter works.

The TNRD is responsible for the cost of the meter equipment and installation. You will not be charged for your new meter or the installation.

No. The meter will include remote (wireless) communication that uses radio frequency technology, the same technology that is used in cell phones and other household appliances such as cordless phones, garage door openers, internet routers, and TV/VCR/DVD remote controls. Essentially, it is a text message a day. Health Canada has determined that exposure to this level of radio frequency does not pose any health concerns.

Installation

Meter installations will begin in October 2019 and will occur Monday through Friday, from 8am to 8pm. The project is expected to be completed in less than two years. 

The TNRD has determined if your property is to have an inside or outside meter installation.

If your property is designated for inside meter installation, the water meter will be installed as close as possible to the shut-off valve for the house/building, typically in the basement. Care shall be taken to ensure the meter is accessible and free of obstructions.

If your property is designated for an outside meter pit installation, the water meter will be installed downstream of the curb stop valve near the property line (homeowner consent may be required if valve is close to the property line). If there are space restrictions or other considerations, the meter may be installed upstream of the curb stop valve, within the public road right-of-way.

Inside Installations: Yes, In order to complete your meter installation, we will require access to your main shut-off valve. An adult (18+ years old) must be home during the installation to provide access and sign off on completion.

Outside Installations: You do not have to be present for the meter installation as we do not need access to your residence. We will attempt to notify you when we arrive so you are aware that the process is underway.

Inside Installations:

Inside installations take approximately 30 minutes to one hour depending on the requirements of the particular residence or business. During this time, water is typically unavailable for approximately 10 minutes.

Outside/Pit Installations:

Outside/pit installations typically take approximately 2 to 4 hours. During that time, water is typically unavailable for approximately 1 hour. An ICONIX technician will perform the installation and will let you know when it has been completed.

No. ICONIX Waterworks has a contract to and install the water meters and the reading equipment device. Every installer is professionally trained to install water meters.

A pamphlet will be left at the residence to identify if a meter has been installed. Once your meter installation has been completed, please take a minute to let us know how we did at www.surveymonkey.com/r/iconix-tnrd.

For 24 hours after installation, it is recommended to check the meter for leaks. If you do not detect any leaks after 24 hours, there are no other maintenance or inspections required. If you detect a problem with your new meter, please call us at 1-855-455-3696.

  1. By phone – call 1-855-455-3696 between 8am and 5pm PST Monday to Friday.
  2. Online – request an appointment online. You will receive an email confirmation of your appointment time within one business day. 

We're Committed to Your Safety

If we haven't heard from you, our installers will be going door-to-door to contact you to schedule an appointment. All ICONIX installers will be clearly identified with ICONIX-branded uniforms and photo identification. If you want to confirm an ICONIX technician is scheduled to be at your residence, do not hesitate to call us at 1-855-455-3696. We will be happy to assist you. 

Billing

Readings are taken remotely using a cellular phone technology to transmit the data. The TNRD will not need to visit your property to obtain a reading.

All meters can be read through the EyeOnWater® mobile app, available on your iOS device or Android smartphone. Inside meters also can be read by lifting a lid on the encoder to view the dial face.

Your meter reading data is encrypted with the same technology many Canadian financial institutions use, and identifiable customer information is never stored or transmitted by the advanced meters. In addition to the encryption, only a unique code that identifies the transmitter in the advanced meter and your meter reading will be sent to the TNRD.

Schedule an Appointment

Ready to book your appointment? Book online, via email or phone.

Meet Your New Meter

Read about features of your new meter and how to read it.

Water Conservation Tips

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