City of


Overview of the Water Meter Replacement Program

The City of Cambridge is modernizing its water system infrastructure to provide the community with better water conservation and leak detection information, as well as to reduce the cost of operation.

Beginning in October 2019, ICONIX Waterworks will install new water meters for all commercial and residential properties. These installations are expected to be completed by December 2021.

April 2022 Update:

As we wind down the project, we encourage those who have not had their water meter installed yet to please call 1-877-256-4763 to book an appointment. Our goal is to assist you in this process and our team will do the best to resolve any questions or issues that we may have, however, we will not tolerate rude or offensive language in the process.

November 9, 2021 Update:

Please note that our online booking portal is currently down for maintenance. Please contact our call centre at 1-877-256-4763 to schedule your appointment.

Effective October 22, 2021: 

ICONIX Waterworks has received approval to proceed with the water disconnection process. Residents in Preston and West Galt that have received multiple contact attempts but have not complied with the Smart Water Meter Program will receive a doorhanger and 48 hours to book an appointment to have their meter updated (samples shown below). Those who do not book an appointment within this timeframe will have their water disconnected until the water meter work is completed.

We thank you in advance for your cooperation.

Water Shutoff Notice-Sample Doorhanger    Cambridge Water Termination Service-Sample Doorhanger

Effective September 22, 2021: 

ICONIX and its staff comply with all City of Cambridge COVID-19 policies and protocols to ensure the safety of all residents participating in the program, including its most recent Proof of Vaccination policy.

Effective June 2, 2021:

In partnership with ICONIX Waterworks and the City, the following safety protocols have been reviewed and deemed effective at reducing exposure to COVID-19 for both the residents and installers. As such, the continuation of meter installations inside homes and businesses has been approved to continue.

  • Maintaining social distancing during the installation
  • Pre-Screening upon booking and prior to entering the premises
  • Appropriate use of mask, gloves, and personal protective equipment
  • Use of disinfectants and hand sanitizers before, during, and after installations

For the proposed installation, there will be minimal:

  • Interaction between the installer and customer
  • Water disruption to customers
  • Action required by the customer
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What to Expect

Read frequently asked questions about the Program.

Schedule an Appointment

Ready to book your appointment?

Call us at 1-877-256-4763.

Water Conservation Tips

Reduce water loss, waste, or use in and around your home and save money.